Returns + Refunds

We want you to love your Love Stories piece! Please review the measurements and description before ordering, and contact us if you need help choosing a size.

Returns

For eligible ready-to-ship pieces purchased online, please request a return within 7 days of delivery. Once your return is approved, your package must be postmarked within 7 days of approval.

Items must be returned in the same condition in which they were received, unworn, unwashed, and unaltered, with any original tags attached. Please reuse the original packaging where possible, or package your item securely.

To request a return, use our Contact page and include your order number and the item you wish to return. We’ll provide instructions and the return address. Please wait for approval before sending your item back.

Customers are responsible for return postage for fit or change-of-mind returns. We recommend a tracked shipping service and keeping your shipping receipt.

Approved fit or change-of-mind refunds are subject to a 3% restocking fee, calculated on the amount paid for the returned merchandise, excluding tax and shipping. Original shipping charges are not refundable.

Exchanges

Please request an exchange within 14 days of delivery through our Contact page. Include your order number and the piece you would like in exchange.

Many Love Stories pieces are one of one, so another size or identical textile may not be available. Exchanges depend on available inventory.

After approval, please return your item within 7 days. Your replacement will ship after we receive and inspect the original item and arrange any price difference and shipping charges with you.

The 3% restocking fee is waived for approved exchanges. Customers are responsible for return postage for fit or change-of-mind exchanges.

Vintage & Reclaimed Textiles

Our pieces are made from reclaimed textiles or selected for their vintage character. Variations in weave, color, and signs of previous use described in the listing are part of that character.

If you discover damage or a significant condition issue that was not disclosed, please contact us so we can help.

Damaged, Incorrect, or Defective Items

Please inspect your order upon arrival. If you receive the wrong item, or your item arrives damaged or defective, contact us promptly with your order number, a description of the issue, and photographs.

We’ll work with you to resolve the problem. Restocking fees and customer-paid return postage do not apply when we confirm that we sent an incorrect, damaged, or defective item.

Items Not Eligible for Ordinary Returns or Exchanges

Custom, made-to-order, and personalized pieces are final sale. Any cancellation terms will be provided before payment.

Items clearly marked final sale, including final-sale clearance pieces, cannot be returned or exchanged. Gift cards are not refundable except where required by law.

These exclusions do not remove any rights you have under applicable law regarding defective, incorrect, or misdescribed goods.

Refunds

Once we receive and inspect your return, we’ll notify you whether it has been approved. Approved refunds will be issued to your original payment method within 5 business days of approval, less any applicable restocking fee and nonrefundable original shipping charge.

Your bank or credit card provider may take additional time to post the refund.